Professional IT Support When You Need It
Certified IT professionals available on-demand to help your business solve technical problems, maintain systems, support employees, and improve productivity.
Every technical problem, one call away.
From a single stuck laptop to a full office setup — if it runs on a computer, we can help.
Remote IT Support
On-Site IT Support (Edmonton & Surrounding Areas)
Hourly IT Consulting
Office Computer Setup
Laptop & Desktop Troubleshooting
Windows & macOS Support
Microsoft 365 Setup & Administration
Google Workspace Support
Network Troubleshooting
Wi-Fi Configuration
Printer & Peripheral Setup
Email Configuration
Data Backup & Recovery
Software Installation
Antivirus & Security
Cloud Storage Setup
User Account Management
Hardware Installation
Business Technology Consulting
Server Support
VPN Configuration
Cybersecurity Best Practices
New Employee IT Setup
Office Relocation IT Assistance
Pay for exactly what you need.
No full-time hire, no long-term contract — pick the model that fits the job in front of you.
Hourly Support
- Remote or on-site
- Billed in 15-minute increments
- No minimum commitment
Half-Day Support
- On-site priority scheduling
- Great for setup days
- Multiple workstations covered
Full-Day Support
- Dedicated technician for the day
- Best for office moves & rollouts
- Follow-up notes included
Monthly IT Support
- Priority response window
- Proactive check-ins
- Discounted hourly overage rate
Custom Business Support
- Multi-location coverage
- Scoped to your device count
- Built around your industry
Rates shown are starting estimates in CAD. Final pricing depends on the scope of work, device count, and urgency — every engagement starts with a free, no-obligation quote.
IT support that respects your budget.
Built for businesses like yours.
From first call to problem solved.
Contact Us
Reach out by phone, email, or the form below — tell us what’s going on.
Discuss Your Requirements
A quick conversation to understand your systems, timeline, and priorities.
Receive a Quote
A clear, itemized quote based on the actual scope of work — no surprises.
Schedule Support
Book a time that works for your business, remote or on-site.
Problem Solved
Our technician resolves the issue and documents what was done.
Ongoing Support Available
Move to monthly support any time, or call us again only when you need to.
Also need a website or marketing?
Aethely builds websites, runs local SEO, and manages social media too — the same accountable team, one relationship instead of a stack of vendors.
Websites, SEO & social
Fast, mobile-first sites built to convert, plus local SEO and social media to keep the pipeline full.
Common questions, answered.
Do I need to sign a long-term contract?
No. Hourly, half-day, and full-day support have no contract at all. Monthly plans run month-to-month with no long-term lock-in.
Do you offer both remote and on-site support?
Yes. Remote support is available to businesses anywhere in Canada. For hardware, networking, or installation work, we come on-site across Edmonton and the surrounding area.
How fast can you respond to an issue?
Remote support is typically available same-day. On-site visits are usually scheduled within 24–48 hours, faster for existing monthly support clients.
What operating systems and platforms do you support?
We support Windows, macOS, Microsoft 365, Google Workspace, and the common business tools built around them — email, file storage, printers, and networking.
Is this only for large companies with IT departments?
No — this service exists specifically for small and medium-sized businesses that don’t have (and don’t need) a full-time IT employee.
How is pricing determined?
Hourly, half-day, and full-day rates are fixed starting rates. Monthly and custom plans depend on the number of devices, systems, and locations involved — you’ll always get a quote before work begins.
Can you help set up a new employee’s computer?
Yes — new employee IT setup, including accounts, software, and hardware, is one of our most requested services.
Do you handle data backup and recovery?
Yes. We set up automated backup systems and can assist with recovery in the event of data loss or hardware failure.
Is my business’s data kept confidential?
Always. Every engagement is treated as confidential, and we follow security best practices when accessing your systems.
What if my issue isn’t on your services list?
Reach out anyway. Most business technology problems fall under what we handle — if it doesn’t, we’ll tell you upfront rather than take on work outside our expertise.
Can you support a business with multiple locations?
Yes — our Custom Business Support plans are built for exactly this, with coverage scoped to each location’s needs.
Need Professional IT Support?
Our experienced IT professionals are available remotely or on-site to help keep your business running smoothly.